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Shipping Information

A message to you

We know you are excited to get your SLEEP LUXE weighted blanket, we are too! That is why we do our best to ensure the delivery is done as fast as possible to ensure you get your items fast.

Due to COVID-19 we are experiencing slightly longer delivery times. We are working hard with the people in our warehouses to get each order out as quick as possible. For any inconvenience caused we apologise, this is something that will change in the near future.

How long until I receive my blanket?

We currently have free shipping across Australia and New Zealand.  Our products are shipped from our warehouse in Melbourne, Australia.  Australian residents can expect their blankets within 10-14 business days after your order is dispatched. WA and NT customers may experience slight delays due to courier delivery times. New Zealand residents can expect their blankets within 14-21 business days after your order is dispatched.  

How does delivery work?

We use Australia Post for most of our deliveries and offer free delivery within  Australia and New Zealand.  You can expect your parcel within 10-14 business days if you are in Australia and 14-21 days in New Zealand.  We will endeavour to process and ship the items in your order as they become available so your order may arrive in several packages.  If you have ordered multiple items from us please note that they will not be sent at the same time.  Also note that our items may be sent from different warehouses in NSW and VIC so they may arrive at different times.  Orders of multiple blankets may be too heavy to be packed together and Australia Post cannot guarantee the items will stay together during transit.  Because of this, your items may also arrive separately.

 

 *** Covid-19 impact: Please note Australia Post are experiencing significant domestic and international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.

 

Australia Post Notice (Please Read)

To ensure that you receive your items as fast as possible, we use the first available shipping carrier that is able to deliver your package. Due to security reasons, a majority of our private couriers are unable to deliver to PO Boxes unless the receiver of the package is signed up for PO Box Plus with Australia Post.

This enables packages to be delivered to your PO Box by any of our  couriers as fast as possible.

If you are unable to sign up for PO Box Plus, please use either your street address or your place of work as the shipping address. 

Rural areas should expect slightly longer shipping times as metro areas are the couriers first priority.